1. What is your exchange/refund policy?
Visit our returns policy page at
www.mynewshades.com/returns
2. How do I know if the goods I order are in stock?
Unique to mynewshades.com, all of sunglasses are in stock and available for immediate delivery.
3. How can you sell your sunglasses at such a low price?
All of our sunglasses are bought in large quantities directly from Italy and we pass these savings directly on to our customers.
4. How can I be sure the sunglasses are genuine?
All of the sunglasses that we sell are direct from the leading manufacturers of sunglasses in Italy. They all come with the official manufacturers documents.
5. Is payment secure?
Yes, all online payments are taken through Protx Limited. Protx provide secure online credit card and debit card payment solutions for thousands of online and mail order businesses across the UK. Furthermore, our public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate Protx to obtain confidential information.
6. Do I have to pay for my order online?
No, you don’t have to pay online although this is the option preferred by most; you can place your order by cheque or postal order. To order by cheque or postal order please note down the sunglasses you wish to order and include this information in an accompanying letter. Please include your delivery address, contact telephone number and email address. We can only accept payment in GB Pounds Sterling.
7. How can I contact My New Shades?
If for any other reason you need to contact My New Shades please send us an email at info@mynewshades.com
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